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IMPORTANT: The data consigned in this document have been provided by the client, therefore they are true and of total user agreement.
CLAIM: Disagreement related to products or services
COMPLAINT Dissatisfaction not related to products or services or discomfort or dissatisfaction with regard to customer service
The formulation of the claim does not prevent going to other ways of dispute resolution or is a prerequisite to file a complaint with INDECOPI.
The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term up to thirty (30) days, prior communication to the consumer.
Privacy Notice about the Claims Book
You are informed that in order to establish an effective and effective means of communication to respond to your complaint or claim and, likewise, comply with Law No. 29571 and the Regulation of the Book of Claims of the Consumer Protection and Defense Code , your personal data will be registered in the data bank called "Book of Claims" owned by BUTRICH IERL (hereinafter, Butrich) company domiciled at Av. Mariscal La Mar 997, Miraflores, Lima, Peru, for the term necessary to comply with the legal requirement or until the moment you request the elimination of your information.
In addition, Butrich informs that Host services are provided by DigitalOcean Inc., whose storage is hosted in the United States of America. Any variation of the personal data manager will be communicated to your email. It is specified that the User may exercise the rights contained in the Law of Protection of Personal Data by directing a free communication to the email firstname.lastname@example.org
Version of June 01, 2019.