FAQs
Do I need to register to buy through Butrich.com?
Yes, it is necessary to do it. In this way you will benefit from a safe, fast and personalized purchase.
How can I pay for my order?
You can make the payment through these options:
What is the delivery time of my order?
The company has the governments authorization to ship within Lima and Peru, as well as international orders. You will receive a shipping confirmation for the next 48 hours. The delivery time counts since the customer receives the package. All orders made on weekends and holidays will be processed the next business day. Due to high demand on holidays and discounts dates, orders may present delays in the delivery time. Approximate delivery time: Unfortunately, our packages cannot be scheduled to arrive at a specific time of day. Shipments are generally delivered anytime between those hours. These times are for the central areas of each city, if it’s a remote area you should consider between 1-2 additional days. If the courier doesn’t find the customer or a person in charge of the order at the delivery address, the order will be returned to the courier’s office, where it must be picked up by the customer. The company is not responsible for delays caused by: government restrictions, stoppages on transport routes, unfavorable weather conditions, and other incidents that may delay the order. For international shipments, the tariffs or taxes generated by the product will be paid by the customer. All purchases made on Butrich.com are shipped from Peru.
Can I request that the order be sent to an address different from the one with which I registered?
Yes. You can select this option during the purchase process.
Do the products have the Tax included?
For Peru prices carry the VAT included. However, for the rest of the countries the tax is not included, this will be assumed by the client.
Can I request an invoice for my order?
All our shipments are accompanied by a purchase invoice issued with Butrich EIRL corporate paper with all the customer’s data and articles. The invoice issued by this website is only indicative and will not serve as a purchase document.
What happens if I do not fit or do not finish liking the product I bought?
We do not accept any returns. Changes will only be accepted within 15 days after the delivery date of your order. These are previously coordinated through our communication channels (whatsapp, online chat and email). In case you would like to change your order, you must pay all shipping fees. Changes are only accepted if the shoe is in perfect conditions and with the original packaging (labels included). Once the company verifies that these conditions are met, the customer can change the item for another that we have in stock of equal or higher amount paying the difference, or for a voucher. If the product has manufacturing defects, the customer must contact shop@butrich.com to review the case.
How do I keep the jewelry in good condition?
Store separately in a dry and dust-free place. To clean, use a soft and dry cloth, do not use cleaners of any kind since they are usually very abrasive. Avoid contact with water, perfumes, hair sprays, creams, cleaning products, the pool and the sea.
How do I keep the handbags or clutches in good condition?
Store them in a dry and dust-free place, preferably in the original bag. Our clutches are handmade in Peru with the best materials on the market. Keep in mind that natural materials such as leather can present irregularities and variations in their tonality, that makes them unique and special. Be careful with the hooks that hold the chain, check that they are in the correct position before closing the clutch. Be careful not to drop the clutch to the ground or press too hard as it could get out of hand. When carrying it in the suitcase, we recommend keeping it inside a hard box. The metals in the portfolio are made of bronze with gold plating, only clean using a soft and dry cloth.
How do I keep the shoes in good condition?
Store separately in a dry and dust-free place. Our shoes are handmade in Peru with the best materials on the market. Keep in mind that natural materials may have irregularities and variations in their tonality, that makes them unique and special. Treat them with care, especially those of more delicate materials such as suede or cloth, remove them from the water and do not expose them for long hours directly to the sun.
Are the products guaranteed?
Yes, all Butrich products are guaranteed for 60 days from the shipping confirmation date. The warranty applies to any manufacturing fault. For any questions about this subject write to our online chat or shop@butrich.com
What happens if I'm not sure of my size?
Write us to our online chat or shop@butrich.com with your questions.
