Terms and Conditions

Shipping policy (regular shipping)

You will receive an order confirmation for the next 48 business hours*.

The delivery time counts since the customer receives the order confirmation email. All orders made on weekends and holidays will be processed the next business day. Due to high demand on holidays and discounts dates, orders may present delays in the delivery time.

Approximate delivery time:

  • Peru
    • Lima Metropolitana: 1-4 business days (does not include Sunday nor Holidays)*. Our delivery schedule is from 9:00 AM to 8:00 PM, from mondays to saturdays.
    • Other departments: 3-10 business days (does not include Sunday nor Holidays)*. Our delivery schedule is Monday to Friday from 8:00 AM to 7:00 PM and Saturdays from 8:00 AM to 2:00 PM.

* In Lima, every order will be automatically shipped within the next 7 business day.

Unfortunately, we cannot schedule an specific delivery time. Shipments are generally delivered anytime between those hours.

  • International 
    • America: 3-7 business days.
    • Europe: 4-10 business days.
    • Asia and Oceania: 5-10 business days.

These times are for the central areas of each city, if it’s a remote area you should consider between 1-2 additional days.

If the courier doesn’t find the customer or a person in charge of the order at the delivery address, the order will be returned to the courier’s office, where it must be picked up by the customer.

The company is not responsible for delays caused by: government restrictions, stoppages on transport routes, unfavorable weather conditions, and other incidents that may delay the order.

For international shipments, the tariffs or taxes generated by the product will be paid by the customer.

All purchases made on Butrich.com are shipped from Peru.

 

Pick up in store

You will receive an order confirmation for the next 48 business hours*.

You can pick up your order in our stores, Butrich La Mar and Butrich Jockey Plaza, 2 business days after receiving the confirmation e-mail.

In order to pick up your order, you must present your ID and your order number.

If a you want a third party to pick up your order, please contact us through our online chat or e-mail us to [email protected] detailing their ID and full name, as well as your order number.

You can pick up your order at Butrich La Mar and Butrich Jockey Plaza on the next 15 days after your purchase. Once this term ends, your order will be send to our warehouse and before picking it up please contact us 3 days before the pick up date.

Pick up address Butrich La Mar:

Mariscal La Mar Avenue N°997, Miraflores, Lima.

Pick up hours Butrich La Mar:

Monday – Friday: 10:00 am – 8:30 pm
Saturday: 10:00 am – 8:00 pm
Sunday: 10:00 am – 6:00 pm

Pick up address Butrich Jockey Plaza:

Jockey Plaza store A2-13. second floor of the boulevard.

Pick up hours Butrich Jockey Plaza:

Monday – Sunday: 10:00 am – 10:00 pm

 

Changes and Returns Policy

Changes and returns will only be accepted within 30 days after the purchase date.

These are only accepted if the shoe is in perfect conditions and with the original packaging (labels included). You need to present a ticket, sales invoice or a copy of a gift-ticket. This only applies on orders shipped to Perú.

The items must go though a physical inspection. Once the company verifies that these conditions are met, the customer can return or change the item for another one.

No changes or refunds on sunglasses, jewelry or tights are accepted.

In case you would like to change your order, you must pay all shipping fees.

The prices and discounts to be taken in consideration will only be the ones available on the date the order was made.

In case any product of your order is out of stock, our team will contact you. You can ask for a refund or exchange.

If the product has manufacturing defects, the customer must contact [email protected] to review the case.

Every refund of money is subject to discounts for expenses and commissions. The detail of the amount to be refunded will be promptly informed to the client.

The return time is from 5 to 30 business days and will depend on each customer bank policies. All returns will only be processed to the cardholder.

Changes and refunds don’t apply on international orders.

Important information about taxes, duties and custom fees

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

Clients are responsible for paying any additional charges asked by the local authorities.

Reaching contact with your local customs can help you knowing your country’s tax free imports value, or calculate taxes and duties you will have to pay for the products you’re buying.

If you are buying from: Chile, Colombia, Dominican Republic, Ecuador, Mexico, Panama or Spain; please contact us on our online chat or at [email protected] in order to help you with an approximate amount of taxes and duties.
If you are buying from USA, please remember $ 800 is the value limit for duty-free packages.

In case clients refuse to receive their orders due to taxes and duties asked by Customs, BUTRICH may charge the costs of both shipping and return of the product, as well as any additional amount requested by Customs.

Pre-order policies

The estimated shipping date for pre-order products is available on the description of each product. The provided date refers to the day the package may be picked up from our warehouse, as a result of it, the delivery date may vary depending on the customer address or the courier service availablity.

In case your order has products in stock and pre-order, shipping will be scheduled when all your order is in stock.

Please send an email to [email protected] if you would like to divide the shipment of the products in stock and pre-order.

WHOLESALE POLICIES

Pricing
All prices shown on our line sheets are in USD and landed, which means that our prices include: shipping, transfer fees and any other charges involved.

We can also offer a FOB prices line sheet if you prefer. Let us know at [email protected]

Payment terms
We ask for a 30% deposit after order confirmation and 70% left before shipping.
Payments can be done through credit cards, Paypal or by wire transfer.

Discounts
Since we are a handmade and highly detailed-oriented brand, we can’t/don’t offer any discounts on wholesale orders.

Ordering
Minimum amount: USD$2000

Shipping
We ship our products from Lima, Peru. Orders will be shipped by our international
courier.
Butrich is not responsible for any errors made by the courier; nevertheless, if your
order takes more than 3 weeks to arrive after confirming its shipment, you can contact us and we’ll notify the companies involved.

Private label and copyright
All our products are protected by trademarks and under no circumstances may be sold under any other name or reproduce our designs.

Order changes and cancellations
Once the order is confirmed, no changes can be done.
We ask our clients to check all items shipped immediately after arriving and contact us withing 7 days if there are any quality or quantity issues.
Due to timing and logistics manners, we cannot process change requests after
receiving the order, unless it’s a production mistake.

Return and exchanges
Due to the nature of our business, we cannot refund money.
For flawed or damaged items in our wholesale orders, we can offer swaps or a note
credit on your next order.

Marketing and content

We will send you a file of the pictures from your order so can promote them on your website and social media. We’ll only ask you to not alter any of the pictures so the colors and details remain the same.

FINAL SALE

Today June 23th, 50% OFF SALE in shoes and accesories.
It’s the customer’s responsibility to apply the coupon correctly.

*Apply in selected styles
*Valid at Butrich La Mar, Butrich Jockey Plaza and Butrich.com
*Discount doesn’t apply to the shipping cost.
*Subject to stock availability.

Deal of the Day MONDAY

Only today June 27th, 20% discount on belts using the coupon: BELTS20.
It’s the customer’s responsibility to apply the coupon correctly.

Doesn’t apply to products on SALE or Heart Belt.
Discount doesn’t apply to the shipping cost.
Subject to stock availability.
Valid at Butrich.com, Butrich La Mar and Butrich Jockey Plaza.

Deal of the Day TUESDAY

Only today June 28th, 20% discount on using Boots the coupon: BOOTS20.
It’s the customer’s responsibility to apply the coupon correctly.

Doesn’t apply to Sunset bootie, Sweet Sunshine bootie, Juno Bootie nor Minerva Boot.
Discount doesn’t apply to the shipping cost.
Subject to stock availability.
Valid at Butrich.com, Butrich La Mar and Butrich Jockey Plaza.

Deal of the Day WEDNESDAY

Only today June 29th, 10% discount on Sunshine y Sweet Sunshine using the coupon: SUNSHINE10.
It’s the customer’s responsibility to apply the coupon correctly.

Doesn’t apply to products on SALE, Sunshine tights nor Sweet Sunshine Tights.
Discount doesn’t apply to the shipping cost.
Subject to stock availability.
Valid at Butrich.com, Butrich La Mar and Butrich Jockey Plaza.

Deal of the Day THURSDAY

Only today June 30th, 20% discount on Platforms using the coupon: PLATAFORMAS20.
It’s the customer’s responsibility to apply the coupon correctly.

Doesn’t valid at Sunshine and Sweet Sunshine neither apply to products on SALE.

Discount doesn’t apply to the shipping cost.
Subject to stock availability.
Valid at Butrich.com, Butrich La Mar and Butrich Jockey Plaza.

Deal of the Day FRIDAY

Only today July 01st, 30% discount on Jewelry using the coupon: JOYERIA30.
It’s the customer’s responsibility to apply the coupon correctly.

Doesn’t valid at Palmera Sunset Hoop nor apply to products on SALE.

Discount doesn’t apply to the shipping cost.
Subject to stock availability.
Valid at Butrich.com, Butrich La Mar and Butrich Jockey Plaza.