During this month our online store butrich.com will continue to be active. Given the current state of national emergency in Peru, our national and international shipments will be paused until further notice. Orders will be shipped as soon as this situation is over and we will contact you to specify an estimated delivery date. For international shipments, the tariffs or taxes generated by the product’s income to your country will be paid by the customer.
The company does not make refunds of money in any case. Exchanges made outside of Peru are not accepted. Given the national emergency situation, changes will only be accepted within 15 days after the national emergency state ends. These are made in the store located at Av. Mariscal La Mar 997, Miraflores, Lima, Peru. Changes can only be made once and with a ticket, sales invoice or a copy of a gift. Changes are only accepted if the shoe is in perfect conditions and with the original packaging (labels included). You can exchange your purchase for a product of the same value or a higher price (paying for the difference), there will not be store credit for exchanges of minor value. Any change originates the issuance of a credit note that supports the operation, which will be valid for 30 days. If you do not use the credit within this period of time, the balance in favor will be without effect. No changes or refunds on accessories, sunglasses, costume jewelry, stationery or shoe cleaning products are accepted.
Please, be aware that international shipments might have additional fees (like taxes, duties and customs fees) once the shipment reaches your country. BUTRICH cannot predict these charges as the Customs Authority of your destination country sets them. You are responsible for paying all additional charges, when asked by your local authorities. Contacting your customs authority may help to know the tax-free import threshold or calculating any eventual additional fee. In case you refuse to receive the order because of the unexpected additional fees, BUTRICH reserves the right to charge you both depart and returns shipment costs, as well as the additional fees generated by the customs. The courier will make two attempts to deliver your order to the address stated. Your order will be returned to BUTRICH after two unsuccessful attempts. If this happens, BUTRICH reserves the right to collect or withhold any sum due for return shipping, administrative costs and/or any compensation of damages.
