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To return
You must select the size to add to your wishlist
You will receive a shipping confirmation within the next 48 business hours* from the date of your purchase.
The shipping time is effective from the time the customer receives the purchase confirmation email. Orders placed on weekends or holidays will be processed the next business day. Due to the high demand on holidays and promotion dates, orders may present some delay.
Approximate delivery times are as follows:
* In Lima, all purchases made will be automatically shipped within the next 7 business days.
We cannot schedule specific delivery times or dispatches on Sundays or holidays. All deliveries are made within this range.
These times are for the central areas of each city, if it is a remote area, between 1-2 additional days should be considered.
2 delivery attempts will be made. If the driver does not find the customer or a person responsible for the order at the indicated address, the order will be returned to the offices of Butrich or the courier in charge, where it must be picked up by the customer.
The company is not responsible for delays caused by: government restrictions, traffic stoppages, unfavorable weather conditions, and other incidents that may delay the order.
For international shipments, the tariffs or taxes that are generated by the entry of the product will be borne by the customer.
All purchases made at Butrich.com are shipped from Peru.
You will receive a confirmation of your order within the next 48 business hours* from the date of your purchase.
In-store pickup for products purchased on Butrich.com is available at Butrich La Mar and Butrich Jockey Plaza. You can pick up your order after 2 days of receiving the confirmation email.
When picking up your order, you must present your ID and the order number.
If you want a third party to be in charge of collecting your order, please write to our online chat or send us an email to shop@butrich.com detailing the order number and the name and ID of this person.
Your order can be picked up at Butrich La Mar and Butrich Jockey Plaza up to 15 days after the date of receipt of the confirmation email. Once this period has elapsed, your order will be sent to our warehouse and before being picked up, please contact us 3 business days prior to the pick-up date. Contact us through our online chat or by sending an email to shop@butrich.com.
Pick up address Butrich La Mar:
Av. Mariscal La Mar 997, Miraflores, Lima.
Butrich La Mar pick-up time:
Monday to Friday: 10:00 a.m. – 8:30 p.m.
Saturday: 10:00 a.m. – 8:00 p.m.
Sunday: 10:00 a.m. – 6:00 p.m.
Butrich Jockey Plaza pick-up address:
Jockey Plaza store A2-13. Second floor of the boulevard.
Butrich Jockey Plaza pick-up time:
Monday to Sunday: 10:00 a.m. – 10:00 p.m.
You can make changes and returns up to 30 days after the date of purchase, provided that you meet the following conditions:
The product to be changed must go through a physical inspection before confirming the change. Once we verify that the conditions are met, you can return or exchange the item for another that we have in stock. In case this is of greater amount, you will have to pay the difference.
Due to hygiene and safety protocol, changes or returns of jewelry, sunglasses or panties are not accepted.
In case you want to make a change, Butrich does not cover shipping and return costs.
The prices and promotions to be taken into account for the change will be those in force on the day the purchase was made.
If one or more items in your order are not in stock, our team in charge will contact you to exchange or return the product. In case there is a higher price difference, it must be canceled by the client. Otherwise, if there is a balance in favor of the client, it may be returned to the client.
In case the product has factory defects, the customer must contact shop@butrich.com to review the case.
Any reimbursement of money is subject to discounts for expenses and commissions. The detail of the amount to be returned will be informed to the client in a timely manner.
The return time is from 5 to 30 business days and will depend on the policies of each client’s bank. Any return will be made directly to the owner of the purchase.
Exchanges and returns do not apply to international purchases.
For presale products, the estimated shipping date is indicated on each product page. The date provided refers to the day on which the products will be dispatched from the Butrich warehouse, so the delivery date may vary depending on the shipping address and the demand for the courier service.
In the event that the customer has purchased products in stock and pre-sale products in the same purchase order, they will wait to receive the pre-sale products to proceed with the shipment of the order. The customer may choose to separate the shipment of the products in stock and the pre-sale products if they wish, for this they must make the payment corresponding to an additional shipment.
Pay up to 6 interest-free installments with BBVA Visa cards issued in Peru.
To apply the BBVA Visa interest-free installments, you must follow these steps:
1) Select the Niubiz option at Check-out
2) A window will open on the screen to complete the payment details. It is important that you enter the card number so that the installment option appears
3) In the drop-down menu, select how many installments you would like to divide your payment into. Remember that you can apply up to 6 installments without interest with your BBVA Visa Peru cards*
4) Press the »pay» button.
*The payment in installments without interest from BBVA Visa is applied automatically for all cards that have this benefit.
Pay up to 6 interest-free installments with BBVA Mastercard cards issued in Peru.
To apply the BBVA Mastercard interest-free installments, you must follow these steps:
1) Select the Izipay option at Check-out
2) Fill out the payment form with your card details.
3) In the drop-down menu, select how many installments you would like to divide your payment into. Remember that you can apply up to 6 installments without interest with your BBVA Mastercard Peru cards*
4) Press the »pay» button.
*The payment in installments without interest from BBVA Mastercard is applied automatically for all cards that have this benefit.
Pay up to 3 interest-free installments with Diners Club Peru cards.
To apply Diners Club interest-free installments you must follow these steps:
1) Select the payment option at Check-out (Izipay or Niubiz
2) A window will open on the screen to complete the payment details. It is important that you enter the card number so that the installment option appears
3) In the drop-down menu, select how many installments you would like to divide your payment into. Remember that you can apply up to 3 interest-free installments with your Diners Club Peru cards*
4) Press the »pay» button.
*Payment in Diners Club interest-free installments is applied automatically for all cards that have this benefit.
From March 17 to 20 final prices in Butrich.
450 boots
Platforms 400
Pump 350
Flats 250
Slippers 150
Accessories since 80
* Discount does not apply to the shipping cost.
* Valid according to stock availability.
* Valid at Butrich.com, Butrich La Mar and Butrich Jockey Plaza.
* Does not apply to Flash Sale straps or Gift Combos.
Only today November 21th, 40% discount on selected jewelry.
It’s the customer’s responsibility to apply the coupon correctly.
Discount will apply automatically, no coupon needed.
Discount doesn’t apply to the shipping cost.
Subject to stock availability.
Valid at Butrich.com, Butrich La Mar and Butrich Jockey Plaza.
Only today November 22th, 30% discount on Tights.
It’s the customer’s responsibility to apply the coupon correctly.
Discount will apply automatically, no coupon needed.
Discount doesn’t apply to the shipping cost.
Subject to stock availability.
Valid at Butrich.com, Butrich La Mar and Butrich Jockey Plaza.
Only today November 23th, 30% discount on Wallets and Cardholders.
It’s the customer’s responsibility to apply the coupon correctly.
Discount will apply automatically, no coupon needed.
Discount doesn’t apply to the shipping cost.
Subject to stock availability.
Valid at Butrich.com, Butrich La Mar and Butrich Jockey Plaza.
Only today November 24th, 30% discount on Belts.
It’s the customer’s responsibility to apply the coupon correctly.
Discount will apply automatically, no coupon needed.
Discount doesn’t apply to the shipping cost.
Subject to stock availability.
Valid at Butrich.com, Butrich La Mar and Butrich Jockey Plaza.
Only today November 25th, 30% discount on select Shoes.
It’s the customer’s responsibility to apply the coupon correctly.
Discount will apply automatically, no coupon needed.
Discount doesn’t apply to the shipping cost.
Subject to stock availability.
Valid at Butrich.com, Butrich La Mar and Butrich Jockey Plaza.
Only today November 26th, 30% discount on select Bags.
It’s the customer’s responsibility to apply the coupon correctly.
Discount will apply automatically, no coupon needed.
Discount doesn’t apply to the shipping cost.
Subject to stock availability.
Valid at Butrich.com, Butrich La Mar and Butrich Jockey Plaza.
