Frequent questions
Terms and Conditions
Contact
To return
You must select the size to add to your wishlist
You will receive a shipping confirmation within the next 6 business days* from the date of your purchase.
The shipping time takes effect from the moment the customer receives the purchase confirmation email. Orders placed on weekends or holidays will be processed the next business day. Due to the high demand on holidays and promotional dates, orders may be delayed.
The approximate delivery times are as follows:
* In Lima, all orders will be shipped automatically between the 7 bussines day.
We can not schedule specifyc delivery times on Sundays or Holidays. All shipments will be in this range.
This time is for downtown areas of each city. If its a remote area, an additional 1-2 bussines day should be considered.
2 delivery attempts will be made. If the client or a person responsible for the order is not founfat the indicated address, the order will be returned to the offices of Butrich or the courier in charge, where it must be picked up by the client.
Butrich will be not responsible for delays caused by: government restrictions, transportation stoppages, unfavorable weather conditions, and other incidents that may delay the order.
For international orders, the tariffs or taxes generated by the product will have to be paid by the client.
All orders realized by Butrich.com are shipped from Peru.
You will receive a confirmation within the next 4 business days from the date of your purchase.
The pick-up in store orders placed by Butrich.com will be available at Butrich La Mar or Butrich Jockey Plaza. You can pick-up your order 2 bussines days after having received the confirmation e-mail.
You should present an ID and the order number.
In case a third partie will be in charge of the pick-up, please talk to us by our online chat or send an email to [email protected] detailing the order number and the ID of the person.
Your order can be pick up at Butrich La Mar or Butrich Jockey Plaza up to 15 days after received the email confirmation. Once this period is over, your order will be sent to our warehouse and you should comunicate 3 business day in advance to make the pick-up. Contact us through our online chat or send an email to [email protected]
Butrich La Mar:
Av. Mariscal La Mar 997, Miraflores, Lima.
Pick-up time Butrich La Mar:
Monday to Saturday 10:00 am – 8:30 pm
Sunday: 10:00 am – 6:00 pm
Butrich Jockey Plaza:
Jockey Plaza store A2-13. Second floor of the boulevard.
Pick-up time Butrich Jockey Plaza:
Monday to Sunday: 11:00 am – 10:00 pm
You could make returns and exchanges up to 30 days after the date of placing the order, as long as it fullfil the following conditions:
Once your return is received, it will be thoroughly inspected in accordance with our returns policy. Once accepted, you will be able to return or exchange the product from other one we have in stock. In case it has a higher ticket, you must pay the difference.
Due to hygiene and safety protocol, changes or returns of jewelry, sunglasses or panties are not accepted.
In case you realize an exchange, Butrich will not cover any expenses of shipping and returning.
The prices and promotions for the exchange will be the current ones from when the purchase was made.
In case any product of your order is out of stock, our team will contact you to take a refund or exchange.
If the product has manufacturing defects, the customer must contact [email protected] to review the case.
Every refund of money is subject to discounts for expenses and commissions. The detail of the amount to be refunded will be promptly informed to the client.
The return time is from 5 to 30 business days and will depend on each customer bank policies. All returns will only be processed to the cardholder.
Our Giftcard is a card to be exchanged for the value indicated on the back of it.
The validity period of this giftcard is 6 months from the date of orders.
The giftcard can be redeemed only once for the total amount of the giftcard, it cannot be divided. If you do not use the full amount, the remaining balance will be without effect.
To use it, you must enter or present the code that appears on the back of the card. You can apply the giftcard coupon at Butrich.com, Butrich La Mar or Butrich Jockey Plaza. For more information write to [email protected]
*As of January 23, Disney Giftcards do not include albums from the Disney Princess x Butrich Collection.
Pay up to 6 interest-free installments with BBVA cards issued in Peru.
To apply the BBVA interest-free installments, you must follow these steps:
1) Select the payment option at Check-out
2) A window will open on the screen to complete the payment details. It is important that you enter the card number so that the installment option appears
3) In the drop-down menu, select how many installments you would like to divide your payment into. Remember that you can apply up to 6 installments without interest with your BBVA cards issued in Perú*
4) Press the »pay» button.
*The payment in installments without interest from BBVA is applied automatically for all cards that have this benefit.
Pay up to 3 interest-free installments with Diners Club Peru cards.
To apply Diners Club interest-free installments you must follow these steps:
1) Select the payment option at Check-out.
2) A window will open on the screen to complete the payment details. It is important that you enter the card number so that the installment option appears
3) In the drop-down menu, select how many installments you would like to divide your payment into. Remember that you can apply up to 3 interest-free installments with your Diners Club Peru cards*
4) Press the »pay» button.
*Payment in Diners Club interest-free installments is applied automatically for all cards that have this benefit.
Pay up to 6 interest-free installments with BCP VISA cards issued in Peru.
To apply the BCP VISA interest-free installments, you must follow these steps:
1) Select the payment option at Check-out
2) A window will open on the screen to complete the payment details. It is important that you enter the card number so that the installment option appears
3) In the drop-down menu, select how many installments you would like to divide your payment into. Remember that you can apply up to 6 installments without interest with your BCP VISA cards issued in Perú*
4) Press the »pay» button.
*The payment in installments without interest from BCP VISA is applied automatically for all cards that have this benefit.
From January 30th to May 31th, receive 10% OFF in our SITE-WIDE by showing your MINI keychain to our advisors.
To redeem on the web, you must contact us through WhatsApp and send us photos of the MINI key ring to share the secret code with you.
* Promotion valid at Butrich La Mar, Butrich Jockey Plaza and Butrich.com.
* The discount is not applicable for products from the Sunshine or Sweet Sunshine collections or for products from collaborations with other brands.
* Valid only for Peru.
* Subject to stock availability.
Up to 50% off on selected styles starting on May 8th at 9pm (GMT-5) until May 10th 9 pm (GMT-5). Discount runs for 48 hours.
Discount available at Butrich.com
Not valid with other discounts nor promotions.
Discounts does not apply on shipping costs.
Get a free Snow White Cardholder for orders over S/800 or $350 on Blackout Sale products.
