Terms and Conditions

Shipping policy (regular shipping)

You will receive a shipping confirmation for the next 48 hours.

The delivery time counts since the customer receives the order confirmation email. All orders made on weekends and holidays will be processed the next business day. Due to high demand on holidays and discounts dates, orders may present delays in the delivery time.

Approximate delivery time:

  • Peru
    • Lima Metropolitana: 1-2 business days. Our delivery schedule is from 9:00 AM to 7:00 PM, from mondays to saturdays.
    • Other departments: 3-7 business days. Our delivery schedule is Monday to Friday from 8:00 AM to 7:00 PM and Saturdays from 8:00 AM to 2:00 PM.

* In Lima, orders placed until 4:00 pm will be automatically shipped within the next business day. Orders placed after 4:00 pm will be automatically shipped within the next 2 business days.

Unfortunately, we cannot schedule an specific delivery time. Shipments are generally delivered anytime between those hours.

  • International 
    • America: 2-5 business days.
    • Europe: 4-7 business days.
    • Asia and Oceania: 5-7 business days.

These times are for the central areas of each city, if it’s a remote area you should consider between 1-2 additional days.

If the courier doesn’t find the customer or a person in charge of the order at the delivery address, the order will be returned to the courier’s office, where it must be picked up by the customer.

The company is not responsible for delays caused by: government restrictions, stoppages on transport routes, unfavorable weather conditions, and other incidents that may delay the order.

For international shipments, the tariffs or taxes generated by the product will be paid by the customer.

All purchases made on Butrich.com are shipped from Peru.

Changes and Returns Policy

Changes and returns will only be accepted within 30 days after the purchase date.

These are only accepted if the shoe is in perfect conditions and with the original packaging (labels included). You need to present a ticket, sales invoice or a copy of a ticket gift.

The items must go though a physical inspection. Once the company verifies that these conditions are met, the customer can return or change the item for another one.

No changes or refunds on sunglasses or jewelry are accepted.

In case you would like to change your order, you must pay all shipping fees.

The prices and discounts to be taken in consideration will only be the ones available on the date the order was made.

In case any product of your order is out of stock, our team will contact you. You can ask for a refund or exchange.

If the product has manufacturing defects, the customer must contact shop@butrich.com to review the case.

Every refund of money is subject to discounts for expenses and commissions. The detail of the amount to be refunded will be promptly informed to the client. The customer will be exempt from this charge when the return is due to: (i) Sale of items out of stock; (ii) Manufacturing failure; or (iii) Errors that may be referred to as the responsibility of the company.

The return time is from 5 to 30 business days and will depend on the policies of the bank of each client.

No changes or refunds apply for international orders.

Important information about taxes, duties and custom fees

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

About pre-orders

The estimated shipping date for pre-order products is available on the description of each product. The provided date refers to the day the package may be picked up from our warehouse, as a result of it, the delivery date may vary depending on the customer address or the courier service availablity.

In case your order has products in stock and pre-order, shipping will be scheduled when all your order is in stock.

Please send an email to shop@butrich.com if you would like to divide the shipment of the products in stock and pre-order.