Terms and Conditions

Shipping policy throughout May

During this month our online store butrich.com will continue to be active.

The company has the government authorization to ship within Lima and international orders, which have an estimated shipping time frame of 2 weeks. Delays can be presented due to mobilization restrictions.

We will contact you to specify our new security protocol in order to guarantee your safety and of our employees. In addition, we will indicate you the estimated delivery date of your order.

Shipments to the interior of the country (provinces) will be paused until further notice. Orders will be shipped as soon as the national emergency state ends or until we receive a government authorization. We will contact you to specify a delivery date as soon as we can.

For international shipments, the tariffs or taxes generated by the product’s income to your country will be paid by the customer.

We are working our best to avoid possible delays in the delivery of your order.

Changes and Returns Policy

The company does not make refunds of money.

Exchanges made outside of Peru are not accepted.

Changes will only be accepted within 15 days after the delivery date of your order. These are previously coordinated through our communication channels (whatsapp, online chat and email).

In case you would like to change your order, you must pay all shipping fees.

Changes can only be made once and with a ticket, sales invoice or a copy of a gift.

Changes are only accepted if the shoe is in perfect conditions and with the original packaging (labels included).

You can exchange your purchase for a product of the same value or a higher price (paying for the difference), there will not be store credit for exchanges of minor value.

Any change originates the issuance of a credit note that supports the operation, which will be valid for 30 days. If you do not use the credit within this period of time, the balance in favor will be without effect.

No changes or refunds on sunglasses, jewelry or shoe cleaning products are accepted.

Important information about taxes, duties and custom fees

Please, be aware that international shipments might have additional fees (like taxes, duties and customs fees) once the shipment reaches your country. BUTRICH cannot predict these charges as the Customs Authority of your destination country sets them.

You are responsible for paying all additional charges, when asked by your local authorities. Contacting your customs authority may help to know the tax-free import threshold or calculating any eventual additional fee.

In case you refuse to receive the order because of the unexpected additional fees, BUTRICH reserves the right to charge you both depart and returns shipment costs, as well as the additional fees generated by the customs.