Terms and Conditions

Shipping policy (regular shipping)

You will receive a shipping confirmation for the next 48 hours.

The delivery time counts since the customer receives the order confirmation email. All orders made on weekends and holidays will be processed the next business day. Due to high demand on holidays and discounts dates, orders may present delays in the delivery time.

FOR ORDERS PLACED FROM MARCH 31st TO APRIL 4th: In order to comply with government regulations, our team will stay at home during the Easter holiday. Therefore, all orders will be processed gradually from Monday, April 5th, and will be shipped from Tuesday, April 6th. The delivery time counts since the customer receives the order confirmation email

Approximate delivery time:

  • Peru
    • Lima Metropolitana: 1-3 business days. Our delivery schedule is from 9:00 AM to 6:30 PM, from mondays to saturdays.
    • Other departments: 3-9 business days. Our delivery schedule is Monday to Friday from 8:00 AM to 7:00 PM and Saturdays from 8:00 AM to 2:00 PM.

* In Lima, every order will be automatically shipped within the next 3 business day.

Unfortunately, we cannot schedule an specific delivery time. Shipments are generally delivered anytime between those hours.

  • International 
    • America: 2-7 business days.
    • Europe: 4-9 business days.
    • Asia and Oceania: 5-9 business days.

These times are for the central areas of each city, if it’s a remote area you should consider between 1-2 additional days.

If the courier doesn’t find the customer or a person in charge of the order at the delivery address, the order will be returned to the courier’s office, where it must be picked up by the customer.

The company is not responsible for delays caused by: government restrictions, stoppages on transport routes, unfavorable weather conditions, and other incidents that may delay the order.

For international shipments, the tariffs or taxes generated by the product will be paid by the customer.

All purchases made on Butrich.com are shipped from Peru.

Changes and Returns Policy

FOR ORDERS PLACED FROM MARCH 31st TO APRIL 4th: In order to comply with government regulations, our team will stay at home during the Easter holiday. Therefore, the pick up in store service will be available sinceApril 6th.

Changes and returns don’t apply on international orders.

You can pick up your order in our store, Butrich La Mar, 24 working hours after receiving the confirmation e-mail.

In order to pick up your order, you must present your ID and your order number.

If a you want a third party to pick up your order, please contact us through our online chat or e-mail us to shop@butrich.com detailing their ID and full name, as well as your order number.

Pick up address:

Federico Villareal Street N°376, Miraflores, Lima.

Pick up hours:

Lunes a viernes: 9:00 am – 2:00 pm y 3:00 pm – 6:00 pm

Sábado: 9:00 am – 1:00 pm

Important information about taxes, duties and custom fees

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

About pre-orders

The estimated shipping date for pre-order products is available on the description of each product. The provided date refers to the day the package may be picked up from our warehouse, as a result of it, the delivery date may vary depending on the customer address or the courier service availablity.

In case your order has products in stock and pre-order, shipping will be scheduled when all your order is in stock.

Please send an email to shop@butrich.com if you would like to divide the shipment of the products in stock and pre-order.

CYBER DAYS

FLASH SALE: 20% off our Pink Galaxy collection. Discount doesn’t apply on Pink Galaxy Scrunchies.

Discount runs since Thursday 8th, 10:00 am, until Sunday 11th, 23:59 pm.

Discount doesn’t apply to shipping fees.

Discount can’t be used with other discount coupons.

Available at Butrich La Mar and Butrich.com. Not available at Butrich Guayaquil.