TERMS AND CONDITIONS
EXCHANGES POLICY
EXCHANGES
Please note that exchanges are only available for US orders. We only accept size exchanges if the product does not fit correctly (valid for shoes and belts). The customer may request changes within 15 days from the delivery date, provided that the following conditions are met:
Once the company verifies that the conditions are met, the customer may exchange the item for another that we have in stock of the same or higher value, paying the difference. In case the product has factory defects the customer must contact customerservice@butrich.com to review the case.
All products will be shipped from Peru. US orders will incur an additional $50 USD fee for exchange to cover the cost of shipping the new product to your destination. Additionally, duties and taxes for international exchanges are non-refundable.
EXCHANGES INSTRUCTIONS
IMPORTANT NOTE FOR CUSTOMERS OUTSIDE THE UNITED STATES
At this time, we are unable to accept exchanges or refunds for orders shipped to countries outside the United States. Thank you for your understanding.
WE TAKE CARE OF ALL
WE TAKE CARE OF ALL
Important information about taxes or tariffs
Please note that international shipments may incur additional charges (such as taxes and duties) once the shipment reaches your country. Each country's customs office determines the amounts.
The customer is responsible for paying any additional charges requested by the relevant authorities.
If your shipment is to the United States, remember that the amount of tax-free imports must not exceed $800.
Contacting Customs can help you determine the amount of tax-free imports determined in your country and/or calculate how much you will have to pay in taxes on the item you are purchasing.
In the event that the customer refuses to receive their order due to additional charges determined by Customs, BUTRICH reserves the right to charge the customer the costs of both shipping and returning the product, as well as any additional amount generated by Customs.
TAXES
Please note that international shipments may incur additional charges (such as taxes and duties) once the shipment reaches your country. The amounts are determined by each country's customs authorities.
The customer is responsible for paying any additional charges requested by the relevant authorities.
If your shipment is being sent to the following countries: Chile, Colombia, Ecuador, Spain, Mexico, Panama or Dominican Republic, please contact us through our online chat or send us an email to shop@butrich.comso that we can provide you with an estimate of the taxes and duties to be paid.
If your shipment is being sent to the United States, please remember that the amount of duty-free imports must not exceed $800.
Contacting Customs can help you determine the amount of duty-free imports established in your country and/or calculate how much tax you will have to pay for the item you are purchasing.
In the event that the customer refuses to receive their order due to additional charges determined by Customs, BUTRICH reserves the right to charge both the shipping and return costs of the product, as well as any additional amounts generated by Customs.