TERMS AND CONDITIONS
PRE - ORDER BUTRICH UNIVERSE
The pre-sale of the new Butrich Universe collection will take place from September 18th to 26th, 2024. Only during this period, customers will be able to purchase items from the collection in pre-sale. Product availability:
RETRO SWEET SUNSHINE
Shipments for this universe will begin on October 04th, 2024.RETRO MOONSHINE
Shipments for this universe will begin on October 18th, 2024.RETRO SONIC HEARTS
Shipments for this universe will begin on October 28th, 2024.
Orders will be dispatched in the order they were placed and according to the availability of the mentioned items. The delivery time for international shipments is approximately 5 to 10 business days from the dispatch date. Dispatch and delivery times may vary due to external factors such as customs and transportation delays. Customers will receive a shipping confirmation with a tracking number once their order has been dispatched. No exchanges or cancellations will be accepted once the order has been confirmed during the pre-sale. For any inquiries related to the pre-sale, please contact us at +1 (786) 578-2978 o customerservice@butrich.com
PRE - VENTA BUTRICH UNIVERSE
La pre-venta de la nueva colección de Butrich Universe se llevará a cabo del 18 al 26 de septiembre de 2024. Solo durante este período, los clientes podrán adquirir los productos de la colección en pre-venta. Disponibilidad de productos:
RETRO SWEET SUNSHINE
Los despachos de este universo comenzarán a partir de del 04 de octubre del 2024.RETRO MOONSHINE
Los despachos de este universo comenzarán a partir del 18 de octubre del 2024.RETRO SONIC HEARTS
Los despachos de este universo comenzarán a partir del 28 de octubre del 2024.
Los pedidos se despacharán en orden de compra y de acuerdo con la disponibilidad de las partes mencionadas. El tiempo de entrega para envíos internacionales es de aproximadamente 5 a 10 días hábiles, a partir de la fecha de despacho. Los tiempos de despacho y entrega pueden variar debido a factores externos como aduanas y retrasos en el transporte. Los clientes recibirán una confirmación de envío con el número de seguimiento una vez que su pedido haya sido despachado. No se aceptarán cambios ni cancelaciones una vez que el pedido haya sido confirmado durante la pre-venta. Para cualquier consulta relacionada con la pre-venta, por favor contáctenos a +1 (786) 578-2978 o customerservice@butrich.com
WE TAKE CARE OF ALL
Important information about taxes or tariffs
Please note that international shipments may incur additional charges (such as taxes and duties) once the shipment reaches your country. Each country's customs office determines the amounts.
The customer is responsible for paying any additional charges requested by the relevant authorities.
If your shipment is to the United States, remember that the amount of tax-free imports must not exceed $800.
Contacting Customs can help you determine the amount of tax-free imports determined in your country and/or calculate how much you will have to pay in taxes on the item you are purchasing.
In the event that the customer refuses to receive their order due to additional charges determined by Customs, BUTRICH reserves the right to charge the customer the costs of both shipping and returning the product, as well as any additional amount generated by Customs.
EXCHANGES AND RETURNS
Please note that our shoes are handmade to the highest manufacturing standards, so they may present slight variations characteristic of artisanal work. In addition, the leather we use may show slight variations in color or texture, as it is a material that comes from the layer of animal tissue and is unique and irreplaceable. Currently, we do not accept exchanges or returns for purchases made outside of Peru.
TAXES
Please note that international shipments may incur additional charges (such as taxes and duties) once the shipment reaches your country. The amounts are determined by each country's customs authorities.
The customer is responsible for paying any additional charges requested by the relevant authorities.
If your shipment is being sent to the following countries: Chile, Colombia, Ecuador, Spain, Mexico, Panama or Dominican Republic, please contact us through our online chat or send us an email to shop@butrich.comso that we can provide you with an estimate of the taxes and duties to be paid.
If your shipment is being sent to the United States, please remember that the amount of duty-free imports must not exceed $800.
Contacting Customs can help you determine the amount of duty-free imports established in your country and/or calculate how much tax you will have to pay for the item you are purchasing.
In the event that the customer refuses to receive their order due to additional charges determined by Customs, BUTRICH reserves the right to charge both the shipping and return costs of the product, as well as any additional amounts generated by Customs.