FAQS
SHIPPING INFORMATION
HOW LONG FOR MY ORDER TO ARRIVE?
You will receive a shipping confirmation within the next 3 business days* from the date of your purchase.
The shipping time takes effect from the moment the customer receives the purchase confirmation email. Orders placed on weekends or holidays will be processed the next business day. Due to the high demand on holidays and promotional dates, orders may be delayed.
Butrich will be not responsible for delays caused by: government restrictions, transportation stoppages, unfavorable weather conditions, and other incidents that may delay the order.
HOW DO I KEEP THE CLUTCHES IN GOOD CONDITION?
Our clutches are handmade in Peru with the best materials on the market. Keep in mind that natural materials such as leather can present irregularities and variations in their tonality, which makes them unique and special.
Be careful with the hooks that hold the chain, check that they are in the correct position before closing the clutch.
Be careful not to drop the clutch to the ground or press too hard on it as it could snap out of square. When carrying it in the suitcase, we recommend storing it in a hard box.
The metals of the clutch are made of gold plated bronze, just clean using a soft dry cloth.
HOW DO I KEEP THE SHOES IN GOOD CONDITION?
Store separately in a dry, dust-free place.
Our shoes are handmade in Peru with the best materials on the market.
Keep in mind that natural materials can present irregularities and variations in their tonality, which makes them unique and special.
Treat them with care, especially those made of more delicate materials such as suede or fabric, keep them away from water and do not expose them to direct sunlight for long hours.
RETURNS
WHAT HAPPENS IF IT DOESN'T FIT ME OR I DON'T FINISH LIKING THE PRODUCT I BOUGHT?
The customer might make changes within 15 days, after receiving the confirmation e-mail and provided that the following conditions are met:
Once the company verifies that the conditions are met, the customer may exchange the item for another that we have in stock of the same or higher amount, paying the difference.
In case the product has factory defects, the customer must contact customerservice@butrich.com to review the case.
DO THE PRODUCTS HAVE A GUARANTEE?
Yes, all Butrich products are guaranteed for 60 days from the date of the shipping confirmation. The warranty applies to any factory fault. For any questions about this topic, write to us at customerservice@butrich.com
WHAT IF I'M NOT SURE ABOUT MY SIZE?
Write to us at shop customerservice@butrich.com with your questions.
DO THE PRODUCTS HAVE THE TAX INCLUDED?
Tax is not included, it depends on each state.