SHIPPING & RETURNS
Please note that our shoes are handcrafted to the highest manufacturing standards, which may result in slight variations characteristic of artisanal work. Additionally, the leather we use may show slight variations in color or texture, as it comes from animal hide and is unique and irreplaceable. At this time, we only accept exchanges or returns for US purchases.
EXCHANGES
Please note that exchanges are only available for US orders. We only accept size exchanges if the product does not fit correctly (valid for shoes and belts). The customer may request changes within 15 days from the delivery date, provided that the following conditions are met:
Once the company verifies that the conditions are met, the customer may exchange the item for another that we have in stock of the same or higher value, paying the difference. In case the product has factory defects the customer must contact customerservice@butrich.com to review the case.
All products will be shipped from Peru. US orders will incur an additional $50 USD fee for exchange to cover the cost of shipping the new product to your destination. Additionally, duties and taxes for international exchanges are non-refundable.
EXCHANGES INSTRUCTIONS
IMPORTANT NOTE FOR CUSTOMERS OUTSIDE THE UNITED STATES
At this time, we are unable to accept exchanges or refunds for orders shipped to countries outside the United States. Thank you for your understanding.