FREE SHIPPING for purchases over 300$

SHIPPING & RETURNS

Please note that our shoes are handcrafted to the highest manufacturing standards, which may result in slight variations characteristic of artisanal work. Additionally, the leather we use may show slight variations in color or texture, as it comes from animal hide and is unique and irreplaceable. At this time, we only accept exchanges or returns for US purchases.

EXCHANGES

Please note that exchanges are only available for US orders. We only accept size exchanges if the product does not fit correctly (valid for shoes and belts). The customer may request changes within 15 days from the delivery date, provided that the following conditions are met:

  • That the product is new, without signs of use, with the seals placed on the product, and without ripping or breaking the original labels .
  • That the product has not been tampered with.
  • Once the company verifies that the conditions are met, the customer may exchange the item for another that we have in stock of the same or higher value, paying the difference. In case the product has factory defects the customer must contact customerservice@butrich.com to review the case.

    All products will be shipped from Peru. US orders will incur an additional $50 USD fee for exchange to cover the cost of shipping the new product to your destination. Additionally, duties and taxes for international exchanges are non-refundable.

    EXCHANGES INSTRUCTIONS

  • If you wish to request an exchanges, please contact us via email at customerservice@butrich.com or WhatsApp at +1 (786) 578-2978to review your case.
  • Once your case has been reviewed, we will confirm the receipt of the product and inspect its condition. If we find that the product is damaged, we will contact you as soon as possible to discuss the next steps.
  • We will send you a payment link for $50 USD to cover the shipping cost of the new product. Please note that this fee does not include duties or taxes that may apply in the destination state.
  • Once the payment is confirmed, we will proceed with the shipment. A tracking number will be shared so you can check the status of your new product's delivery.
  • IMPORTANT NOTE FOR CUSTOMERS OUTSIDE THE UNITED STATES

    At this time, we are unable to accept exchanges or refunds for orders shipped to countries outside the United States. Thank you for your understanding.

    Terms and Conditions

    T&C:

  • Currently, we do not accept exchanges or returns for purchases made outside Peru.
  • Purchases over $300USD qualify for free shipping.
  • Please be aware that international shipments may incur additional charges (such as taxes and duties) once the shipment arrives in your country. The customs authorities of each country determine the amounts.
  • The customer is responsible for paying any additional charges requested by the relevant authorities.


  • We Take Care Of All:

  • USA: Butrich is pleased to offer an exclusive benefit for our valued customers in the United States. For any purchase of $250 or more, we will cover the cost of shipping.
  • Canada: For any purchase of $300 or more, we will cover the cost of shipping and taxes, provided that you pay an additional $50 at checkout.
  • México: En Butrich, queremos hacer tu experiencia de compra aún más especial. Por ello, en todas las compras mayores a $300, te brindamos un beneficio único: con un aporte adicional de $50, nosotros nos encargamos de los gastos de envío y los impuestos.
  • Colombia: En Butrich, queremos hacer tu experiencia de compra aún más especial. Por ello, en todas las compras mayores a $300, te brindamos un beneficio único: con un aporte adicional de $50, nosotros nos encargamos de los gastos de envío y los impuestos.
  • Chile: En Butrich, queremos hacer tu experiencia de compra aún más especial. Por ello, en todas las compras mayores a $300, te brindamos un beneficio único: con un aporte adicional de $80, nosotros nos encargamos de los gastos de envío y los impuestos.


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